Warranty and Care of Memorial Jewellery

Every keepsake I create is handcrafted with care, intention, and professional materials. I guarantee that your piece will be free from defects in craftsmanship for 12 months from the date it is received.

This warranty covers:

  • structural issues such as cracks caused by resin curing faults

  • loose findings or hardware

  • faults in settings, chains, or metal components

  • unexpected yellowing caused by material failure (not environmental exposure)

This warranty does not cover:

  • damage caused by dropping, impact, or mishandling

  • exposure to water, chemicals, perfumes, or prolonged sunlight

  • natural changes in organic materials (flowers, hair, ashes, breastmilk)

  • wear and tear from daily use

  • damage caused by attempting to alter or repair the piece at home

If you experience a problem covered by this warranty, I will repair or replace your keepsake at no cost. If the issue falls outside the warranty, I will still do my best to help and can offer repair options where possible.

Each piece is unique, created from natural materials, and small variations are part of its character and beauty.