Memorial Jewelry Custom Orders

**Our deepest condolences on the loss of your loved one.** Memorial jewelry is a deeply personal choice, requiring thoughtful consideration. We are here to help you create a bespoke piece that you'll cherish forever. Let's discuss your preferences to ensure your satisfaction with the final product.

**Contact Us:** Reach out to begin crafting your special piece.

**Shipping Instructions:**

Once your order is placed, please send your inclusions by recorded mail to:

**Pandora’s Keepsakes**
The Watermill
Llanpumsaint
Carmarthenshire
SA33 6D

Include a note with any additional details not provided during checkout. Make sure to include your name, contact information, and order number in the parcel.

**Important:** Mark all packages and inclusions with your order number.

#### Specific Inclusion Guidelines:

**Breastmilk:**
- Double bag in proper breastmilk bags; approx. 30ml (1oz) required.
- Defrost and transfer previously frozen milk to a fresh bag.
- Avoid writing on the bag to prevent discoloration.
- Seal bags well and use a padded envelope for mailing.
- First class or recorded mail is recommended.

**Hair:**
- Enclose in a paper envelope inside another envelope.
- For different individuals, use separate named envelopes.
- Specify order preference, if any.
- Length needed: 1 inch for beads, ½ inch for rings/pendants.

**Umbilical Cord:**
- Ensure it is thoroughly dry.
- Use a plastic zip lock or breastmilk bag in a padded envelope.
- We will return any unused portion along with the clip.

**Cremation Ashes:**
- Send one teaspoon full in a sealed plastic bag inside another sealed bag.
- Use a padded envelope and seal well.
- Use special delivery for posting.

**Flowers:**
- Fresh flowers should be sent in a strong plastic box with some kitchen roll or cotton wool. Do not add any wet packing with the flowers. 
- Use a padded envelope or box and send via first class post.
- Avoid posting at weekends.
- For dried flowers, please contact us first.

**Always Include in Your Package:**
- Name
- Address
- Order Number
- Contact Details

#### Turnaround Times:

- Dependent on order volume and complexity.
- Up to 16 weeks for completion.
- We will keep you informed via email throughout the process.
- For order status updates, contact us.

**Notify us when your inclusions are posted, and we will confirm their safe arrival.**

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Feel free to reach out with any questions or to begin your order. We look forward to creating a meaningful piece of jewellery lry for you.